Who maintains the water equipment at my residence?
As a general rule, the District maintains, repairs, or replaces the water meter as well as the box in which it is housed. Please contact the office as soon as possible to report a problem. If a repair or replacement is required due to negligence of the homeowner, the District will charge a fee for the repair and/or replacement work and the customer will be billed accordingly. Each customer should use reasonable care and diligence to keep the meter and meter box free from dirt due to mole infiltration as well as protect the water meter and meter box from loss or damage by traffic hazards, landscaping obstructions, and other causes.
It is very important the District has free access to the water meter and meter box for routine maintenance and meter reading. Customers that allow impediments (e.g., dirt in meter boxes, plants, trees, fences, structures, etc.) to restrict access will be charged the actual cost of removal of those impediments.
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Website Accessibility Policy
Rivergrove Water District is fully committed to providing accessible facilities, elements and
channels of communication to all members of the public. As part of this commitment, Rivergrove Water District
has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and
commercial screen reading software. All features of the website are coded to allow individuals with vision and
other impairments to understand and use the website to the same degree as someone without disabilities. We welcome
feedback and can often resolve issues in a timely manner if they arise.
If you need any special assistance or accommodations:
Rivergrove Water District has designated a compliance officer for website disability-related accommodations.
The compliance officer has received training in website accessibility and updates the site in accordance with those best
practices. Contact our accessibility officer to report an issue.
Compliance Procedures and Reports
In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards,
Rivergrove Water District regularly scans its website to ensure ongoing compliance, and makes timely
changes to any inaccessible changes, if any are found.
Linked Documents and Third Parties
Please note that this site may link out to third-party websites, such as state or federal agencies, that do
not have accessible content. This site may also include documents provided by third parties included in our
agenda packets, for example. While we cannot control the accessibility of content provided by third parties,
we are happy to assist any member of the public with reading and accessing content on our site.